How to connect Telegram chat to the site and why is it necessary?
Last week I was introduced to a service that converts web chats to Telegram. That is, for example, a client writes to you on the website and receives a message in the messenger. Re:Plane was launched about a month ago and seemed interesting to me. Since we all live in a cozy telegram, I decided to tell you about it.
Contents of the article:
Why do you need website support via chat?
To reduce the distance between you and your target audience, you need to communicate on the site; 2K18 only asks you to knock on your door in one case. If you want to filter people and choose the most proactive ones. If you need each other equally, or if you are more than a guest on the site, you need to make contact as easy as possible.
If you are a small business owner, chatting is simply necessary – you have an online store, a beauty salon, you work in the service sector (legal, accounting, coaching), you have a personal website, a blog, a design studio, etc. In a word, you need live and prompt communication with the clients of your website – clients who write through telegram chat on the site , more often than others “convert” into real buyers.
What does Re:plain have to do with it?
Comfortable! If you belong to one of the above categories of people, you do not need complex functionality. You have your favorite telegram, almost all the problems have been solved, and you want to finish communicating with the client on the messenger website.
Yes, there are many competing services (Jivosite, Intercom, Drift, Chatra, Charrot, etc.) that ask you to create a task for a manager, a complex diagram and buy a subscription for $50. But why do you need this? You are not a large company, you don’t need this.
Benefits of Re:plain
Convenience and simplicity. I already use Telegram. I am more accustomed to the messenger for solving my problems. There is no need to install separate software that clogs the device’s memory, as happens with other similar services.
Easy to connect. There is no need for Abracadabra. There is a bot. Chat with it a little, figure it out and set up a future chat window on the site, copy the code generated by the bot and integrate it into the site (if you don’t understand it, ask a friend for help).
Unlimited number of sites and operators. Connect as many sites and operators as you need. The client writes, all operators display the message, and only one responds. Moreover, communication continues only with him. This.
For free. This is a big plus because Analog asks you to buy the premium version after the trial period. If you don’t want to spend an extra $50 a month, welcome.
Function. Here, of course, they don’t stop at deep analysis and exotic functions (which almost no one uses), but choose the most necessary things. For example, customization and templates with ready-made answers to common customer questions.
Multilingualism. The service supports eight different languages! All major international ones and others: Indonesian and even Farsi.
If you need to quickly connect with your audience, if you are not a large international company, if you do not need complex functions, if you like simplicity and resolve all issues through your favorite messenger, there is only one option.
